We need companies that don’t just meet expectations—but exceed them, going beyond what the market even demands.

For days, I’ve been reading reactions to the video “I Don’t Want to Leave,” where a group of successful young people from Bosnia and Herzegovina explain—in a deep, affected male voice (?)—why they choose to stay in the country. The campaign is backed by a youth association, supported by companies and media, including the outlet you’re reading now. And why not? Every year, BiH loses 150,000 people searching for better working conditions and a life with dignity. Serbia has even done the math: each highly educated emigrant costs the state nearly 70,000 KM—the amount invested in their education from elementary school to university. The figure in BiH is comparable. So any initiative offering potential solutions deserves praise.

But here’s the catch. Instead of giving us, say, three weak reasons to stay, the video lists at least thirty reasons to leave! Just as you start wondering whether the point is to make the bleakness even bleaker or to offer a new narrative and a glimmer of hope, the online comments don’t hold back. The blame falls on the ruling class, the opposition, the ’90s generation, retirees—and even the youth themselves: “You’d rather live off your parents’ pensions and drink three coffees a day. Get up, take initiative—who will if not you young folks?” says some anonymous internet loudmouth. At first, I thought only a rare few were on that path, but the work of hundreds of young (and not-so-young) individuals and companies has convinced me otherwise. The combined GDP of all Western Balkan economies is less than €100 billion—about the same as Slovakia’s—yet we have 12 million more people than that small country. Things can’t get worse, so the only possible direction is forward.

The same goes for corporate social responsibility: a donation here or a responsible action there won’t fix decades of systemic gaps. We need companies that don’t just do their jobs—but do them exceptionally, beyond what’s expected, beyond what the market demands—so we can leap into the future in giant strides.

Who even knew about Tuzla’s airport before Wizz Air started flying there? Or imagined a plane ticket to a European destination could cost just a hundred marks? The airline didn’t do anything revolutionary—it just offered the same quality service it provides across Europe, doing its job better than it had to. Or take the recent introduction of 4G in BiH: a country that got fast mobile internet among the last in Europe, where only 15% of the population uses mobile payments. In Croatia, that figure exceeds 50% and surged after faster internet arrived. The telecoms here didn’t perform miracles—they just pushed the state to let them deliver excellent service, and eventually succeeded. Similarly, Sarajevo’s PR agency Represent Communications, the British Council, and the Center for Investigative Reporting earned LGBTIQ Index awards not because they had to, but because they chose excellence in fighting discrimination and fostering inclusion—simply because they wanted to.

It’s hard not to feel hopeless—years of traveling this region have taught me that. When I say, as a 35-year-old, that I’d never leave this part of the world, reactions range from disgust to admiration. When I mention that I moved to Sarajevo before turning 30—without any family ties or pressure to do so—few understand why.

So my answer to that anonymous online critic is simple: Create something more than an illiterate comment, my friend. Build something of your own, something that improves this country and employs people, something you do not because you’re forced to, but because you want to. Then we’ll talk. It’s not about what I won’t do—not even #Idontwanttoleave—but what I will do: I want to create. Here. Now. Every day. Until we’ve built the BiH and the region we actually want.

While Herzegovina reaches the dramatic climax of an economic tragedy, here in the rest of the country, yet another frivolous story unfolds. Or is it?

Cazin, July 8 – Representatives of the IT Girls initiative visited elementary schools across Bosnia and Herzegovina, delivering ten Arduino programming kits. “These sets will help our students and teachers refine their IT skills,” said Elvedin Delalić, director of Cazin II Elementary School.

Mostar, July 10 – Five minutes past midnight, the giant Aluminij was disconnected from the power grid. Workers of the Mostar behemoth stood in shock outside the factory, while a vehicle from the MUP of HNK lingered nearby. The decision to shut down the company had already been signed by director Dražen Pandža.

What do these two events have in common, aside from happening almost back-to-back? While Herzegovina witnesses the dramatic culmination of an economic tragedy that’s been simmering for at least a decade and a half—leading to the collapse of one of “the pillars of the region’s and the entire country’s economy” (as patriotically enlightened economists put it)—here in the rest of the country, instead of concrete, useful, and necessary action, we get yet another seemingly trivial tale. Or do we? Before we succumb to the toxic mentality of dismissing facts at face value, let’s look at things from another angle.

Even before Aluminij’s collapse, Bosnia and Herzegovina’s unemployment rate stood at 20.5%. Among those aged 15 to 24, the numbers are staggering: 43% of young men and a shocking 51.3% of young women are without work. When discussing unemployment, the demands of the labor market must factor into the equation. According to data from the BiH Employment Agency, the most sought-after professions are in the IT sector—particularly electrical engineers—followed by civil engineers, pharmacists, and doctors. Recruitment agencies report (via ITgirls.ba) that diplomas from electrical engineering faculties are among the most lucrative. And yet, by 2020, the EU will face a shortage of 900,000 qualified IT workers.

The events from early July don’t just reflect current affairs—they mirror global trends. Worldwide, including in BiH, we’re witnessing a shift in economic models: the era of “giants” is being replaced by the “gig” economy, a free market where temporary, tech-driven jobs are the norm rather than the exception, and businesses hire independent contractors based on project needs. The state is aware of this shift. Last year, the FBiH Tax Administration demanded freelancers retroactively pay taxes on all income from 2015 to 2017, prompting them to form the Freelance Association of BiH. Today, it brings together hundreds working in IT, design, apps, writing, translation, online teaching, and even project management, virtual assistance, and fashion design.

This is why the IT Girls initiative deserves praise—by distributing mini-robots to schools, they’re preparing future workers for the new reality of the labor market, with a special focus on girls, who remain a stark minority in these fields. They’re not alone in this mission. The Bit Alliance and our ICT Committee at AmCham BiH, gathering the country’s biggest IT players, share the goal of fostering a better environment for the sector’s growth. Microsoft takes it further with the regional “Gen-D” program, partnering with Propulsion and the “Petlja” Foundation to offer a prize-winning digital curriculum across five regional countries, cultivating algorithmic thinking and problem-solving in future generations. The British Council’s multimillion “Schools for the 21st Century” project also operates on the understanding that digital literacy, along with creative, critical, and analytical thinking, will be essential for individual and societal progress.

So, last week wasn’t just about “two witches.” We witnessed—and are still witnessing—the symbolic, noisy crash of the old economy and the emergence of timid but ever-strengthening voices of the new era.

Which voice does your business speak in?