One thing’s for sure: your kids—whether you’re their parent or teacher—aren’t reading this article, nor do they care about public media portals or other news outlets (all research confirms this). So relax, and let’s talk about where Gen Z and younger kids spend their time, how they entertain themselves, where they get their information, what excites them, and what makes them cry.

The answer to all these questions can be summed up in one word: online. And that’s not exactly news, is it? But the problem with today’s world—both offline and online—is that it’s so complex that we first need a deep theoretical understanding just to grasp reality in these two realms, followed by a set of practical approaches and tricks to navigate the overwhelming jungle of content. An adult might ignore this when making choices for themselves, but when your responsibility extends to the future of a young person, there’s no room for improvisation.

We often hear parents lamenting their kids’ digital skills, saying they can’t even keep up with where their children go online, what they can do on various devices, and how everything has gone to hell—so much so that their predictions about the future of the digital space are bleak and grim. Research from the New Literacy program, run by Propulsion with USAID, isn’t surprising: four out of five parents think their kids are on YouTube, but they’re actually all on TikTok; they trust influencers the most and look for ways to escape parents who think they’re helping them stay safe online by demanding their social media passwords. Who can even keep up anymore? Any parent would feel incompetent in the face of their child’s technical knowledge and digital speed. How do you help a kid? Do they even need help? Should we just step aside because who can keep up with them? So many questions, so few answers.

The younger the generation, the better their technical skills (we’re “digitally savvy,” as the experts say). But the way the digital world we live in shapes our thoughts, attitudes, and ultimately the decisions we make—that’s the realm of “new literacies.” These include digital, media, information, financial, health, emotional, and every other kind of literacy—and there’s a lot of room for improvement.

Let’s try not to lecture each other (even though that’s our first instinct) and instead listen and learn about new media and digital literacy, no matter which generation we belong to. If you’re genuinely wondering where your kids are, maybe it’s because we adults no longer know where we are either. So there’s no shame in asking someone younger—you’d be surprised how much they know. And all it takes is one click.

If you believed every word of this headline without bothering to fact-check it—you’re not alone. Half of citizens almost never pay attention to media sources, and two-thirds only read the headline and a bit more, according to a CeSID study conducted for Propulsion and USAID as part of the New Literacy program.

Let’s be clear: we’re not digitally illiterate, but we’re far from excelling. The younger the generation, the better their technical skills (we’re “digitally savvy,” as experts say). But how the digital world influences us—shaping our thoughts, attitudes, and ultimately our decisions—that’s where media, information, and digital literacy come in, and there’s plenty of room for improvement.

Over 60% of us use Viber and Facebook, but these averages mostly include older users. While you, as a parent, scroll through Facebook or Instagram in the morning, your kids are on Instagram Stories, Reels (do you even know what that is?), and TikTok, where more than half of Serbian teens have an account. While you “like” posts from close friends and family, your kids follow “unknown people from their generation with entertaining content” who “show life as it is, without sugarcoating”, as kids told the New Literacy program.

If you’re over 30, terms like “influencer” or “TikTok” probably trigger unease and dark premonitions. And why wouldn’t they? Mainstream media, which barely understands these phenomena (and somewhat fears them), only highlights bizarre stories about them.

Take, for example, the 7th most popular TikToker in the BalkansLuka Bojanović Bojanče from Montenegro, with 630,000 followers (more than Montenegro’s entire population). No Montenegrin media outlet even comes close to that reach. Fortunately, Bojanče understands that he himself is a kind of media, with significant influence and responsibility. These days, he’s working with a student organization to patiently and responsibly educate people, urging Montenegrins to get vaccinated and generally promoting dialogue, understanding, and learning.

Many of his peers, however, were caught off guard by fame, leaving them frozen in the headlights of millions of followers. This hesitation often takes grotesque turns, spilling over into negative influence. To “protect” kids from this, 62% of parents unsuccessfully restrict internet access, while few have any meaningful conversation with their children about online behavior. And when they do, it’s rarely about building trust—more often, it’s demanding passwords or stalking them online, earning the title of “clueless boomers.”

So how can this headline become truly accurate and firmly grounded in reality? The solution is both painfully simple and painfully obvious:

Talk. Listen. Learn from each other—even if you live under the same roof. And don’t be afraid to check a credible source, study, guide, or webinar, because this new era demands completely new media and digital literacy. Programs like ours—novapismenost.rs and medijskapismenost.com—exist for exactly that reason.

If nearly 60% of citizens believe spin, disinformation, and propaganda plague our media landscape—as revealed by CeSID’s ongoing New Literacy research for Propulsion and USAID—then who exactly is doing the spinning? Over a third point to the most-watched national TV channel, followed by public broadcasters, two tabloids with their online portals, and one (barely watched) national frequency. Yet when asked “Which media do you follow most?” citizens name—you guessed it—these very outlets. How does this paradox persist?

One might assume people have simply tuned out a world gone mad, retreating into private bubbles of self-preservation. Of course not. Consider this: 83% of parents think their kids waste time on YouTube, while teens actually spend hours daily on TikTok, glued to influencers who—they claim—“show the world as it really is, no filters.” Parents and teachers vaguely recognize these digital stars exist, but through a distorted lens: clueless about what messages their children absorb, beyond occasional tabloid headlines screaming about some influencer’s tragic demise. So Gen Z constructs reality through random internet strangers they follow religiously—on platforms their parents can’t navigate—while adults soak up propaganda from the very TV channels and portals teens haven’t touched in years.§

Under one roof, two parallel universes: parents scrolling fear-mongering headlines on portals, teens scrolling unfiltered TikTok takes—neither speaking the other’s language. The influencers holding generational minds hostage wield nuclear-level cultural impact, yet most have no clue how to use it responsibly. Meanwhile, legacy media bombards adults with spin they swallow uncritically.

What’s to be done?

First, let’s acknowledge our media ecosystem’s dizzying complexity—enough to make anyone throw up their hands. Second, resist the urge to lecture each other (however tempting) and instead listen across generations about this new digital literacy. Third—think systemically. Parents, educators, influencers, policymakers, media, businesses: New Literacy works with all these groups to collaboratively map this chaotic terrain and gradually, step by step, become fluent in the language of our new reality.

If motivation is strong, even Chinese can be learned overnight. This? Far more complex—but exponentially more urgent. Feeling overwhelmed? Don’t worry—at least you’re not alone.

I’ve been a proud resident of our homeland since birth. My not-so-long life in Serbia—I’ll turn 35 this year—has gifted me what you might call a crash course in Serbian clichés: I’ve been a citizen of four different states while never leaving Belgrade, enjoyed two states of emergency and one state of war, had tear gas thrown in front of the National Assembly at least twice (maybe three times—I lost count, though I do remember conveniently being abroad during that whole “illegal footwear appropriation for Kosovo” incident, much like our then-president). I’ve witnessed two tank battalions in the streets, hyperinflation, once-in-a-century floods, multiple referendums, dramatic shortages, a few sieges over freedom of assembly, two instances of pot-banging from balconies, two zeniths of whistles and vuvuzelas, two major counter-protests, and a handful of side dramas.

Then there’s the time a pop starlet sang on bridges during air raids (and again, 20 years later, in a ghost city under police curfew), or when special forces striked with armored vehicles on the highway, or when MiGs buzzed overhead in low flight, or during derby riots, or when mafia clans wiped each other out in broad daylight, or when a “complete idiot” temporarily abolished the state and his bulldozers razed entire neighborhoods after tying up bystanders—only for the police to hang up on those terrified hostages when they called for help. Minor details, really.

In this circus, all we were missing was another serious pandemic in the last two decades. Humanity will eventually defend itself and recover from new viral diseases—epidemiologists assure us, and history confirms it—but what about the lasting social and economic scars? No one knows. Here we are, drowning in an explosion of information: verified facts, half-truths, outright lies, surreal conspiracy theories, and the sheer human need to process incomprehensible global shocks into some coherent, digestible narrative.

One thing is certain: nothing will ever be the same, simple, or easily understandable again. As Satchit Balsari, Caroline Buckee, and Tarun Khanna note in Harvard Business Review, we’re entering an era where we must learn to navigate contradictions that would make Schrödinger’s cat dizzy. We’re told to both isolate and expose ourselves, to reduce contacts while increasing productivity, to expect a second pandemic wave while being assured it might never come.

This new reality demands nothing less than a complete rewiring of how we process information. We need to develop the ability to think critically while identifying credible sources, to respect authority while still verifying its claims. The modern world requires us to parse complex data, extracting only what’s relevant while discarding the noise, and to defend against conspiracy theories not with knee-jerk reactions but with open minds capable of contextualizing even the most outrageous claims. Perhaps most crucially, we must grow comfortable viewing uncertainty through the lens of probability rather than binary absolutes, understanding that most of life’s important questions don’t have clear yes-or-no answers.

The greatest challenge may be making peace with the unknown—accepting that little is certain anymore, that change happens by the hour rather than by the day. Those comforting, straightforward narratives we relied on in simpler times have become obsolete. Where Schrödinger’s cat was once just a physicist’s playful thought experiment, we now find ourselves living inside that very paradox every single day.

When a friend recently quipped, “We’ve lost our minds!” I had to wonder—have we? The truth is, I don’t know. But what I do know is this: I’m no longer afraid to take that leap into the unknown, because in this strange new world, that’s the only way any of us will ever truly understand what’s happening.